The Australian Communications and Media Authority published outcomes from two fresh BetStop investigations this month, targeting Harris Bookmaking Pty Ltd (trading as Chasebet) and Winners Bookmaking Pty Ltd (trading as BetPlay). Both operators received formal warnings under the Interactive Gambling Act 2001.
What ACMA Found
Chasebet breached section 61JP(5) of the IGA on four occasions by failing to properly promote the National Self-Exclusion Register on its website and in three separate emails. Under the BetStop Register Rules, licensed operators must include specific information about the register in customer-facing materials, including how to self-exclude and where to find support.
BetPlay's breach was more serious. The ACMA found BetPlay contravened section 61MB(5) on 13 occasions by failing to close a wagering account held by a person already registered on BetStop. The investigation also examined whether BetPlay provided wagering services to that individual, but the regulator found no breach on that count.
Enforcement Pattern
Both operators received formal warnings rather than financial penalties or remedial directions. This is the lower end of ACMA's enforcement toolkit, which scales from warnings to infringement notices, remedial directions, and court-enforceable undertakings. The six operators investigated earlier this year, including Tabcorp, LightningBet, and Picklebet, received harsher outcomes including fines totalling $158,400 and mandatory independent audits.
What This Means for Punters
ACMA's investigation page now lists outcomes for 10 licensed operators in 2026 alone. That pace is significantly higher than any previous year. If you have registered with BetStop and are still receiving marketing from a bookmaker, or if your account has not been closed, you can report it directly through ACMA's complaints portal.